Refund Policy
Effective Date: Aug 1, 2026
This Refund Policy applies to services offered by Ground Zero (a brand of GZ Consulting Private Limited, CIN: U78100UT2024PTC018270) to nonprofit organizations, foundations, and CSR partners. It does not apply to individual talent or job seekers, as Ground Zero does not charge candidates for any service, at any stage.
1. Services Covered
This policy applies to paid engagements with nonprofit and institutional partners, including but not limited to retained search, organizational development, benchmarking, and advisory services.
2. No Fees for Candidates
Ground Zero does not charge job seekers or candidates for any service - including job applications, community access, AMAs, webinars, or use of our job board and job tracker tools. No refund policy applies to candidates, as no payment is ever collected from them.
3. Replacement Period for Nonprofit Partners
Our services to nonprofit partners come with a replacement period, rather than a cash refund, as our engagements are advisory and search-based in nature. The replacement period begins from the effective start date of the engagement and varies by service:
- Leadership Search: 30-days replacement*
- OD/Advisory: Refund not applicable
- Benchmarking: Refund not applicable
*All engagement will have an actual replacement period mentioned in your signed service agreement.
4. What the Replacement Period Covers
If a placed candidate exits or is found unsuitable within the applicable replacement period, Ground Zero will initiate a new search or provide a suitable replacement at no additional cost, subject to the terms of your signed service agreement.
5. What Is Not Covered
- Change of mind or cancellation after work has commenced on a mandate
- Delays or changes in requirements originating from the partner organization
- Circumstances outside Ground Zero's reasonable control
6. Cash Refunds
Given the advisory and search-based nature of our services, Ground Zero's default remedy is replacement, not cash refund. Any request for a cash refund outside the terms of a signed service agreement will be reviewed on a case-by-case basis and is not guaranteed.
7. How to Request a Replacement
To initiate a replacement request, please contact us over email with your service agreement details and the reason for the request. We will respond within 2-business days.
8. Payment Gateway Note
Payments made through our website are processed or bank transfer. Any transaction-related queries can also be raised through the payment confirmation email you receive at the time of payment.
9. Changes to This Policy
We may update this Refund Policy periodically. Changes will be reflected on this page with an updated effective date.
10. Contact Us
For any questions about this policy: ms@groundzero.community